Our Return and Exchange Policy

1.Under what circumstances can I return an item?

You may return an item within 7 days of its delivery if it has a significant quality issue. Upon receipt and inspection of the returned product, we offer either a refund or an exchange.

Please note the following two points carefully

  • Customized items are non-returnable or exchangeable under any circumstances.
  • Returns and refunds are only accepted for defective products; subjective reasons like size or color preferences are not eligible for returns.

2.Can I receive a refund without returning the product?

No, refunds are only granted when a product is returned due to a quality issue. Please note that custom-crafted items are non-refundable. For further assistance, contact us via email.

3.Can I return products without prior notification?

No, please contact us before returning any items to ensure the correct return address and process. Unnotified returns may not be eligible for refunds.

4.How do I exchange or return an item?

Simply email us at hohodreads@gmail.com with your order number to receive return instructions and the appropriate address.

5.What is the time frame for exchanges and returns?

Exchanges and returns must be initiated within 7 working days of receiving your product, provided it remains in its original condition.

  • Exchange: Processed within 3 working days after we confirm receipt of the returned item.
  • Refund: Processed within 3 business days after we receive and inspect the returned item.
    If the returned package lacks any originally included accessories or parts, their cost will be deducted from the total refund amount.

6. Am I responsible for return shipping costs?

Yes, you are responsible for the costs associated with returning the item. Please use a trackable shipping method to ensure its safe return.

7.How can I contact you?

You can reach us at hohodreads@gmail.com. We strive to respond to all inquiries within 24 hours. For further assistance, don’t hesitate to contact us at the same email address. We’re here to assist you.